Templates & Brand Kits – Terms and Conditions

About Flourish Online

Flourish Online Pty Ltd (ABN: 63 167 990 463) is a digital branding agency based in Brisbane, Queensland, Australia. All products and services are provided by Flourish Online unless otherwise stated.

Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

Changes to These Terms

We may update these terms from time to time. The version in effect at the time of your purchase applies to that purchase. Continued use of our products after an update constitutes acceptance of the revised terms.

Contact

For any questions about these terms, contact us at hello@flourishonline.com.au before completing your purchase.

Section 1

Website Templates

These terms apply to all website templates sold through the Flourish Online template shop. Each template is available in three versions:

  • Squarespace
  • WordPress (built with Beaver Builder)
  • HTML (Claude / Go High Level friendly)

1. What You’re Purchasing

You are purchasing a website template — a pre-designed, editable website structure that you customise and publish yourself — in the platform version you choose at checkout. The template is provided as-is.

Your purchase covers the platform version you selected only. Your platform cannot be switched after purchase, so please choose carefully and contact us before purchasing if you’re unsure.

Your purchase includes:

  • Delivery of the template in your chosen platform version (see Delivery below)
  • Access to the accompanying tutorial library
  • A get-your-website-ready-to-launch checklist
  • Email support for 7 days from the date of delivery

2. Delivery

Upon purchase, you will receive a confirmation email with instructions for your chosen platform. Your template will be delivered within 2 business days of receiving everything we need from you.

Squarespace. A Squarespace account is required. If you do not have one, you will need to create one. We transfer the template to your Squarespace account. Squarespace subscription fees are not included in your purchase and are payable directly to Squarespace.

WordPress (built with Beaver Builder). You need a self-hosted WordPress website (WordPress.org, not WordPress.com) with your own hosting and domain. You must purchase your own licences for the Beaver Builder plugin, Beaver Themer and the Beaver Builder Theme. These licences are not included in your purchase and are payable directly to Beaver Builder. You provide us with administrator access to your WordPress site, and we install the template for you. You may remove our access once installation is complete. Hosting, backups, security, and updates to WordPress, your theme and plugins are your responsibility.

HTML (Claude / Go High Level friendly). You will receive the template files to download. Hosting, publishing and editing the files — including in Claude, Go High Level or any other tool — are your responsibility, along with any subscription or usage fees for those platforms.

3. Licence

Your purchase grants you a single-use, non-transferable, personal licence to use the template for one website and one business only. This means:

  • The template may only be used on one website
  • The template is for your personal or business use only — it cannot be resold, redistributed, or shared
  • You cannot transfer your licence to another person, business, or account
  • You cannot use the template as the basis for creating templates or design products to sell to others

You may customise the template as much as you like for your own use. Flourish Online retains all intellectual property rights in the original template design.

4. Refund Policy

All template purchases are final. No refunds are issued once the purchase is complete, except where required by law (including the Australian Consumer Law). This applies regardless of whether the template has been delivered or accessed.

By completing your purchase, you acknowledge and accept this policy.

If you’re not sure which template or platform is right for you, we encourage you to view the live demo, browse the page previews, and reach out to us at hello@flourishonline.com.au before purchasing.

5. Support

Email support is included for 7 days from the date your template is delivered. Support covers questions about customising the template using your platform’s built-in tools (the Squarespace editor, Beaver Builder, or editing the HTML files).

Support does not include custom coding, third-party integrations, hosting or server issues, plugin or theme conflicts, WordPress or plugin updates, or issues arising from changes made outside the standard editing tools. Extended support packages are available separately.

6. Third-Party Platforms

Flourish Online templates are built for Squarespace, WordPress (using Beaver Builder) and HTML. We are not affiliated with or employed by Squarespace, WordPress, Beaver Builder, Anthropic (Claude), HighLevel (Go High Level) or any hosting provider. We are not responsible for any changes these platforms make to their software, pricing, or features that may affect your template after purchase.

Section 2

Canva Brand Kits

These terms apply to all Canva Brand Kit products sold by Flourish Online, including standalone Brand Kits and those purchased as an add-on to a website template.

1. What You’re Purchasing

You are purchasing a Canva Brand Kit — a set of pre-designed, fully editable brand templates including a colour palette, font pairings, logo file, social media templates, and a presentation template. All files are provided in Canva.

Your purchase includes:

  • Access to the Brand Kit Canva template (shared via Canva link)
  • An editable logo file in Canva
  • Social media feed and story templates (editable in Canva)
  • A presentation template (editable in Canva)

2. Delivery

Upon purchase, you will receive a confirmation email containing a link to access your Brand Kit in Canva. A free Canva account is required. You do not need Canva Pro to access or use your Brand Kit.

Access is provided via a shared Canva template link. You will be prompted to create a copy of the template in your own Canva account.

3. Licence

Your purchase grants you a single-use, non-transferable, personal licence to use the Brand Kit for one business only. This means:

  • The Brand Kit is for your personal business use only
  • You cannot resell, redistribute, or share the Brand Kit files or the Canva template link
  • You cannot transfer your licence to another person or business
  • You cannot use the Brand Kit as the basis for creating brand templates or design products to sell to others

You may customise the Brand Kit as much as you like for your own business. Flourish Online retains all intellectual property rights in the original design.

4. Refund Policy

All Brand Kit purchases are final. No refunds are issued once the purchase is complete, except where required by law (including the Australian Consumer Law), regardless of whether the Canva link has been accessed.

By completing your purchase, you acknowledge and accept this policy.

Each Brand Kit is designed to match a specific Flourish Online website template. If you have questions about which kit matches your template, email us before purchasing.

5. Canva Platform

Brand Kits are delivered via Canva. Flourish Online is not affiliated with or employed by Canva Pty Ltd. We are not responsible for any changes Canva makes to its platform, features, or pricing that may affect your Brand Kit after purchase. We cannot guarantee that Canva will remain free or that specific features will remain available.

6. Fonts & Third-Party Assets

Brand Kits use fonts available within Canva’s free font library. If you wish to use your Brand Kit fonts on a website or in print, you are responsible for obtaining the appropriate licences directly from the font provider. Flourish Online is not responsible for any licensing requirements associated with fonts or assets used in your Brand Kit.

Section 3

VIP Template Day

These terms apply to the Flourish Online VIP Template Day service.

1. What This Service Is

The VIP Template Day is a one-day template customisation service. We take your chosen template (Squarespace, WordPress or HTML) and style it with your supplied branding, copy, and imagery so it looks and feels like your business.

This is not a custom website build. We work within the existing structure of your purchased template — no custom coding, no new page types, and no features outside what the template already includes. Pages can be removed or substituted where the template structure allows.

2. Pricing

The VIP Template Day is $3,500 AUD + GST. If you have previously purchased a Flourish Online website template and/or Brand Kit, that amount will be deducted from your total. No other prior purchases are deductible.

All prices are in Australian Dollars. International clients are responsible for any applicable currency conversion fees.

3. Payment

Full payment is required no later than 7 days before your scheduled VIP Day. Your booking is not confirmed until payment is received in full.

All payments are non-refundable once received, except where required by law. See Section 6 for rescheduling options.

4. What You Need to Supply

All of the following must be received 7 days before your VIP Day:

  • Brand guidelines (hex colour codes, fonts, and logo files)
  • Photography and imagery for your site
  • Website copy in the template section format (use our Website Copy Generator — provided after purchase)
  • Any integration details required (e.g. Flodesk embed code)
  • Any requested page changes or substitutions
  • Access to your platform (Squarespace account, WordPress administrator access, or hosting/Go High Level access for HTML)
  • Full payment

Assets not received by the deadline may not be included in your VIP Day. If insufficient assets are received, Flourish Online reserves the right to reschedule your date (subject to availability) or proceed with placeholder content in affected sections.

Copy note: Your copy will be loaded into the site if it matches the template’s section format. Copy that doesn’t fit the template structure may be held as placeholder text for you to update after handover.

5. What’s Included

Your VIP Template Day includes:

  • Styling of your template with your supplied branding
  • Population of all active pages with your copy and imagery
  • Connection of one email capture integration (subject to your platform and plan)
  • Mobile optimisation across all pages
  • SEO setup: featured images, page titles, and meta descriptions
  • Page substitutions or removals within the template structure
  • Full admin access transferred to you on completion

Not included:

  • Custom coding or development outside the template
  • Copywriting or brand design
  • Your platform, hosting, domain or licence fees (including Squarespace subscriptions and Beaver Builder licences)
  • Ongoing maintenance or support after handover (see Section 9)

6. Cancellation & Rescheduling

  • More than 21 days before your date: one free reschedule, subject to availability. No refund.
  • 8–21 days before your date: reschedule available for a $250 AUD fee. No refund.
  • 7 days or fewer before your date: full fee is forfeited. No reschedule available.

Failure to submit assets by the 7-day deadline is treated as a late cancellation.

All cancellation and rescheduling requests must be submitted in writing to hello@flourishonline.com.au.

7. Revisions

One round of minor amends is included after handover (small copy corrections, image swaps, minor adjustments). Additional revisions are charged at $180 AUD + GST per hour, billed in 30-minute increments, with your prior approval.

8. Third-Party Platforms

You are responsible for your own platform accounts, hosting, subscriptions and licences. Flourish Online is not responsible for any changes Squarespace, WordPress, Beaver Builder, Go High Level or any other platform makes after your VIP Day. Third-party integrations are connected on a best-efforts basis and cannot be guaranteed where third-party platforms impose their own technical limitations.

9. Handover & Support

Full admin access to your completed site is transferred upon receipt of all outstanding payments. Flourish Online is available for minor technical questions within 7 days of handover at no charge. Beyond that, support is available at $180 AUD + GST per hour.

10. Intellectual Property

The template design remains the property of Flourish Online until all payments are received in full. Upon full payment, you own your completed website and all its content. You are responsible for ensuring you hold appropriate licences for any fonts or imagery used on your site.

Flourish Online reserves the right to feature your completed website in our portfolio unless you request otherwise in writing before your VIP Day.

11. Liability

Flourish Online’s total liability under the VIP Template Day is limited to the total amount paid for that service. We are not liable for indirect or consequential losses arising from the use of your completed website.